Frequently Asked Questions

Everything you need to know about our DIY art kits.

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

Each kit includes a pre-designed art board, crafting tools, a picture frame, step-by-step instructions, and gift wrapping. You'll just need to prepare your own cat's fur!

Not at all! You can create your artwork at home using your cat's own fur. There's no need to send anything to us.

Just a little! The amount depends on your chosen design, but most artworks requires only a small amount of fur.

Absolutely! You can use fur you've previously collected and kept, as long as it's clean, dry, and in good condition. It's a lovely way to turn a treasured memory into something lasting.

Not at all! Our kits are designed to be approachable for beginners, with step-by-step instructions to guide you through the process.

Most artworks can be completed in 1-2 hours, depending on the design and your own pace. Take your time and enjoy the creative process!

Felting needles are sharp and should be handled with care. Our kits include finger guards to help protect your fingers while crafting.

Always follow the instructions and keep needles away from children and pets.

Our DIY kits are recommended for ages 14 and up because they contain sharp felting needles. Adult supervision is recommended for teens, and the included finger guards should always be used.

This kit is not intended for children under 14.

Every creation is unique! The color and texture of your cat's fur, along with your personal crafting touches, will make your finished artwork truly one of a kind.

All available payment methods will be displayed at checkout.

If you need to make a change, please contact us as soon as possible. We'll do our best to help.

We offer a 30-day return policy for standard items. If your order arrives damaged or defective, simply contact us within 48 hours with a photo—we’ll send a free replacement or full refund immediately (no need to ship it back!).

Custom artwork can be canceled or modified within 12 hours of purchase. Once artwork creation begins, custom items are non-refundable unless damaged upon arrival.

Of course! Our DIY art kits come with gift wrapping and make thoughtful gifts for cat lovers.

Available shipping destinations will be shown at checkout. If your location isn't listed, feel free to contact us for assistance.

Delivery times vary depending on your location and the shipping service. Please refer to our Shipping Policy for current processing and estimated delivery times.

If tracking is available for your shipment, we'll send you the tracking details once your order has been shipped.

Please refer to our Returns & Refunds Policy for details about return eligibility, conditions, and instructions. If you have any concerns about your order, feel free to contact us.

We're sorry if something isn't right! Please contact us with your order number and a few photos of the item and packaging. We'll look into the issue and help you find a solution.

You can reach us through our Contact Us page. Whether you have a question about your order, need help with your DIY kit, or simply want to get in touch, we'd be happy to hear from you.