Shipping policy
Thank you for visiting and shopping at Morrowette. The following terms and conditions constitute our Shipping Policy.
1. Order Processing & Production Time
All orders are processed and prepared after purchase.
- Standard Items: Processing takes 1 to 3 business days.
- Custom Art: Production typically takes 3 to 5 business days after artwork approval. Please note that time spent on customer communications, design revisions, or proof approvals is calculated separately and is not included in the 3 to 5 business days production window.
Please note that order processing and production do not occur on weekends or major public holidays.
2. Estimated Shipping & Transit Times
We currently ship to customers worldwide. Estimated delivery times are as follows:
USA & Canada: 7–12 business days
UK: 5–10 business days
Switzerland: 10–12 business days
Australia & New Zealand: 5–12 business days
Japan: 5–10 business days
Singapore: 5–12 business days
Other destinations: 10–20 business days
Please note: Delivery times are estimates and begin after your order has been shipped. Actual delivery times may vary due to customs clearance, local carrier operations, weather, holidays, and other circumstances beyond our control. Business days exclude weekends and public holidays.
3. Shipment Confirmation & Order Tracking
You will receive a Shipping Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will become active and show tracking events within 24 to 48 hours of dispatch.
4. Shipping Rates & Expedited Options
We are proud to offer Free Standard Shipping on all orders.
If you require expedited delivery or have specific shipping requests, please contact us at support@morrowette.com prior to placing your order so we can evaluate options and provide a custom shipping quote.
5. Customs, Duties, and Taxes
Morrowette is not responsible for any destination customs duties, VAT, or local tax fees imposed by your country's customs office (where applicable).
- For US Customers: All US orders are processed seamlessly with no extra customs duties or unexpected import fees required from you upon delivery.
6. Address Modifications & Order Changes
Please double-check your shipping address during checkout. If you need to modify your shipping address, please contact us at support@morrowette.com within 12 hours of placing your order. Once an order has entered production or has been shipped, we cannot update the delivery address.
7. Shipping Inquiries & Support
For any questions regarding your shipping status, delayed packages, tracking updates, or other delivery-related concerns, please reach out to our customer support team immediately at support@morrowette.com. We are here to assist you and ensure your package arrives smoothly.